Assistance

Policy

As a result of the impact of the COVID-19 pandemic on the nation as well as state and local health guidelines, we have taken actions to protect the safety of our fans, vendors and the stakeholders. The races originally scheduled for April 2020 were canceled, and the races scheduled for September 2020 will run without fans in attendance. 

Please see below for ticket holder options for the September race weekend. Requests are now closed for the April race weekend, and all customers who elected for a credit have received a credit for 120% of their purchase price into their Richmond Raceway ticket account for the April race weekend. For more information on the spring event, please see the bottom of this page.

September Race Weekend: 

It has been determined the NASCAR Fall Race Weekend on September 10-12 will run without fans. Ticket holders will automatically receive a credit for the full amount of their purchase, plus an additional 20% of the total amount paid, in their Richmond Raceway account within the next 5-7 days, the week of August 24No action is needed to receive this credit. The credit can be applied to your 2021 Richmond Raceway renewal or a future race event in 2021 at a NASCAR-owned track. For additional ticket holder options and more information, please see below. If a refund is preferred, refund request forms are due September 21.

Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 60 days from the original form submission date to process requests. 



At what other tracks can I use the event credit?

Ticket holders will receive a credit in their Richmond Raceway account within the next 5-7 days, the week of August 24. Ticket holders may use the 120% credit towards a future 2021 NASCAR-sanctioned event at any NASCAR-owned track, subject to availability.

Please contact the ticket office at 866-455-7223 if you’re interested in applying your credit to an event at another NASCAR-owned track.

What do I need to do to get an event credit towards 2021 events?

Ticket holders will receive a credit within their Richmond Raceway account automatically. No action is needed to receive the credit.

Can I use my 120% credit towards my renewal in 2021?

Yes, the credit can be applied to your 2021 renewal.

Can I get a refund instead of an event credit?

Ticket holders requesting a refund must complete the refund request form by September 21.

Please note that our team will be in touch as soon as possible regarding your request, but it may take up to 60 days from the original form submission date to process requests.

Request a refund

How will I receive my refund?

Refunds will be processed back to the credit card used on the original order. Refunds could take a minimum of 60 days to show on your credit card. If tickets were purchased using another method of payment, a refund check will be issued and mailed to the ticket holder on file. Refund checks could additionally delay payment. Every effort will be made to expedite your refund.

Request a refund

Can I get an event credit for my campsite as well?

Any paid admission – including grandstand seating, camping, and fan hospitality --- that was purchased in advance, directly from the raceway, on the ticket holder’s account will be eligible for an event credit.  

I bought tickets through another source, can I still get an event credit or refund?

If you purchased through a third party, please reach out to the third-party seller for their refund policy. 

How do I get a refund for the rest of my race weekend travel?

Fans will need to work directly with airlines, hotels, etc. for any such possible arrangements.