FREQUENTLY ASKED QUESTIONS

Are you a first-timer, or returning to Richmond for the first time in a while? We’ve answered some of your most frequently asked questions to ease your concerns about the ticket buying process, to share our best tips, and to help you navigate race day.

If you can't find what you're looking for, feel free to contact us at rrinfo@richmondraceway.com or 804-228-7500 to talk with someone from our staff. You may also contact us via our many social media outlets.

What items are allowed?

PERMITTED ITEMS

  • One backpack per person (maximum size of 18"x18"x14") or clutch bag/fanny pack (maximum size of 4.5"x6.5")
  • One soft-sided cooler per person (maximum size of 14"x14"x14")
  • Sunscreen, sunblock, hand sanitizer and bug spray (aerosol, gel or liquid forms)
  • Pre-packaged and sealed food and beverage items in clear bag or soft-sided cooler, to include alcoholic beverages (no glass containers)
  • Ice
  • Insulated cups - maximum size of 64 oz.
  • Cameras, binoculars, scanners and headsets that can be worn over the neck, belt, or carried in a clear bag
  • iPads, tables and laptops computers
  • Seat cushions without metal components
  • Cigarettes and lighters
  • Service animals
  • Nationality flags attached to a pencil-sized wooden stick. Flags may not obstruct any other fan's view of event

These items are all permitted through gate entry.

What items are not allowed?

PROHIBITED ITEMS 

  • Foam or hard-sized coolers regardless of size
  • Any firearm
  • Knives not longer than 3 inches in length when closed or longer than 6 inches in length when open
  • Utility tools (multi-purpose tool) with a knife blade longer than 3 inches
  • Displays of the confederate flag
  • Fireworks
  • Glass or ceramic containers of any kind
  • Dry ice
  • Umbrellas
  • Laser pointers
  • Noise makers and air horns
  • Aerosol cans (with the exception of sunscreen, sun block, hand sanitizer, and bug spray)
  • Selfie sticks
  • Tripods and monopods that are either solid or collapsible
  • Illegal substances of any kind
  • Seat cushions with metal components
  • Collapsible chairs
  • Wagons
  • Unmanned Aerial Vehicles (UAVs), also known as drones
  • Frisbees, balloons, beach balls or any other projectile
  • Skateboards, hover boards, roller skates and bicycles
  • Obscene or indecent clothing
Ticket Information

WHERE IS THE BEST PLACE TO SIT?
We recommend visiting our Maps page.

WHERE IS HANDICAP SEATING AND ENTRY LOCATIONS?
Handicap seating is available in the Veranda Platform, Dogwood Grandstands, Dogwood Tower, and Commonwealth Tower. All grandstand entrances have a ramp or elevator for ADA guests to access their seats. For more ADA information, please click here.

DO YOU OFFER CAMPING ON SITE?
Richmond offers both reserved RV and tent camping for both race weekends. Whether you are looking for hook-ups, partial hook-ups or just wanting space for a tent, we have something for everyone. Click here for more information on all of our convenient camping options.

HOW CAN I UPGRADE MY RACE DAY EXPERIENCE?
We have lots of opportunities for our fans to upgrade their visit to Richmond Raceway. From accessing the FanGrounds in the infield to a FanVision, there is something for every fan.

I OWN A BUSINESS. HOW CAN I ENTERTAIN GUESTS ON RACE DAY?
We have a variety of hospitality offerings that are perfect to entertain any guest on race day. Check out some of the exciting race day options by clicking here. If you are interested in corporate hospitality or suites, please call our sales office at 804-228-7611, or e-mail sales@richmondraceway.com.

WHAT PAYMENT METHODS DOES RICHMOND RACEWAY ACCEPT?
We accept Visa, MasterCard, Discover and American Express credit cards. Payment by check, money order, traveler's checks, and cash are also accepted. Personal checks are not accepted race week.

DO YOU OFFER REFUNDS OR EXCHANGES?
Richmond Raceway does not offer refunds or exchanges. All sales are final. If an event has been officially postponed due to the current coronavirus situation, click here for the updated coronavirus ticket policy.

I MOVED! HOW CAN I CHANGE MY TICKET ADDRESS?
You may change your address over the phone at 866-455-RACE as long as you can verify certain information regarding your account. You can also mail or fax the request, along with a copy of the photo ID and signature of the account holder on file. Also, include any changes of phone numbers and email addresses, if applicable. This information should be addressed to:

RICHMOND RACEWAY TICKET OFFICE
600 E LABURNUM AVE
RICHMOND, VA 23222

You are also welcome to fax the information to: 804-329-5029

Please note: Address changes made online do not change your Shipping Address. To make sure that we have your most current address on file, please call us at 866-455-RACE (7223).

Race Weekend Information

IS THERE ON SITE PARKING DURING RACE WEEKEND?
Richmond offers a variety of reserved and free parking options for every race fan. To learn more about our parking options, click here.

For more information on overnight parking for RVs, motorhomes, campers and other oversized vehicles, please click here.

WHEN DOES THE MIDWAY CLOSE?
Food and partner displays in the Midway begin breaking down at the start of the race. We recommend arriving to the track early, so you can partake in all our Midway has to offer.

CAN WE BRING A COOLER INTO THE TRACK?
Yes, coolers are allowed in the grandstands. They must be no larger than 14”x14”x14” and have to be soft-sided. No glass containers are permitted inside the grandstands.

IS SMOKING ALLOWED AT THE TRACK?
There is no smoking allowed in the grandstands. There are dedicated smoking areas around the track. If you are unsure where to go, please see an usher. For more detailed information on all our Grandstand Policies, please click here.

WHAT HAPPENS IN THE CASE OF INCLEMENT WEATHER?
NASCAR and Richmond Raceway officials will exhaust all efforts to ensure scheduled events take place on the originally scheduled day. In the event of inclement weather that causes a race to be postponed to a later date, the Weather Protection Program offers fans the opportunity to exchange their unused Grandstand tickets from the postponed race for any race of the same type at a company property in the next year. Please visit our Weather Protection Program FAQs for full details or to submit a ticket exchange request.

HOW DO I REQUEST EMERGENCY ASSISTANCE?
In case of an emergency, call the following phone numbers on race weekends:
804-228-7576 from 8:00 a.m. to 11:00 p.m.
804-370-3022 from 11:00 p.m. to 8:00 a.m.
Fans can also text 69050 for emergency support. In the body of the text message, type RRFAN and a space. After the space, type your need, emergency and/or issue and location.

WHERE IS YOUR LOST & FOUND LOCATED?
Lost & Found is located in the Richmond Ticket Office, located at 600 E. Laburnum Ave. Guests may stop by during normal office hours (Monday - Friday, 8:30 a.m. - 5:00 p.m.) or call 804-228-7500. Misplaced items may be discarded after 60 days.

General Information

WHAT ARE THE TICKET OFFICE HOURS?
Ticket agents are available via phone from 9 a.m. to 7 p.m. on Monday through Friday. On Saturday and Sundays, agents are available 9 a.m. to 5 p.m. Please call 866-455-RACE (7223). The Richmond Box Office is opened from 8:30 a.m. to 5 p.m. Monday through Friday.

HOW DO I EMAIL THE RICHMOND TICKET OFFICE?
You can contact us via email at rrinfo@richmondraceway.com.

CAN I TAKE A TOUR OF THE TRACK?
Track tours are available Monday-Friday, except during race weeks. Tours will start at the Richmond Raceway Administration Office, which is located at 600 East Laburnum Avenue, Richmond, VA 23222. Fans can enter the Main Gate at the corner of Laburnum Avenue and Richmond-Henrico Turnpike. Tours begin on the hour starting at 9 a.m. with the final tour of the day starting at 4 p.m. Tours are $5 for adults, $4 for seniors age 55 and over, children ages 7-17 are $3, and kids under age 6 are FREE. For more information on our tours, click here.